The driver loads luggage into the rear and the 15 seats fill up. 4 flight attendants from Southwest run in at the last minute and push to the front. The shuttle finally pulls in between 415 and 420, by which time the crowd has swelled to about 30 people, some with enormous bags they can’t even lift. There is no orderly queue, just a group milling around and getting larger by the minute.
Ok, we’re good, right? Wrong! People continue to trickle in, but still no shuttle. When we arrived in the lobby there were 4 others waiting for the shuttle, and the hotel receptionist told us the bus would be there in 5 minutes. Yes, I know, that’s cutting it a little close. My wife and I arose at 300 am, showered, dressed, packed, and were downstairs at the desk at 400 am, hoping to be at the American Airlines terminal by 420 or 430 for a 600 am flight. Perfect! But not true, and certainly not adequate. When I inquired prior to our arrival, I was assured that there was a shuttle to the terminals every 20 minutes, 24/7. Frankly, the ONLY reason to stay in an airport hotel is to have quick and reliable access to the airport. The disappointment centered on the airport shuttle service. The restaurant menu was extremely limited, and relatively expensive for what it was. The “hotel” itself is fine-no complaints.
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